Client Partner/ CX Coach | Gent

Job description

Do you want to be part of a young and enthusiastic team were learning and improving are important? Are you also passionate about building a CX mindset all together, just like us? We are Hello Customer, a fast-growing CX tech company and expanding our Customer team to be on top of the customer centric evolution.

As a Client Partner, you will be part of the Customer team. Your goal will be to support our esteemed customers become more customer centric and implementing the Hello Customer technology & philosophy. 

The Client Partner is responsible for implementing CX solutions that meet client needs and to close business. He or she understands client needs and identifies new business opportunities to achieve goals by building positive and productive relationships with our clients. You will be:


  • Implementing Hello Customer CX solution
    - Organizing scoping sessions, workshops and kick-off meetings to organize a project roll out with all stakeholders for a portfolio of clients
    - Organizing and being responsible for the project planning
    - Being responsible for the onboarding of new clients in collaboration with the CX ENGINEER
    - Executing change management on site with the client in collaboration (possibly) with external consultants.
  • Doing life cycle management of the dedicated client base
  • Growing and retaining customers towards Hello Customer full potential CX solution
  • Working towards targets and success metrics for each roll out and clients
  • Presenting QBR results to clients in a strategical way
  • Addressing customer voices and concerns to the CX ENGINEER in a timely and accurate manner.
  • Testing new features and prototypes and provide feedback to the product team & CTO
  • Prepare and participate at customer success meetings

 

Requirements

We expect you to have, or gain experience into:

  • Account / Client management
  • Customer Experience consulting / coaching
  • Analytical and problem solving nature
  • Caring and listening ear 
  • Result-oriented and performance driven


Nice to know :

You are part of a top team: We encourage open and positive communication, we are passionate about helping customers and colleagues

Our office is in the city of Ghent, at the 'Zuid'.

You can work with the newest technologies.

We are a growing team, always in for a good joke but mostly passionate about helping customers – all in their own particular field.

Fun and supportive atmosphere

Environment where you can develop and grow