Junior CX Support (temporary)

Description du Poste

We’re looking for a temporary (chance of fixed contract) Junior CX Support to strengthen our Customer Success team.

What you’ll do:

  • Become an expert and hands-on ambassador of our feedback tool
  • Answers customer questions about the platform: test where the issue is located, connect customer need and document solution via email or meeting
  • You explain and guide our customers with their questions, to enable them to independently find solutions
  • You think about optimizing the Knowledge Base: writing articles to make customer questions easier to handle/prevent
  • You work closely with other colleagues of our Customer Success, Development & Product team

Exigences

  • Genuinely enjoys listening to and assisting people
  • You are by default analytical and get delighted to find out what is behind the numbers
  • Affinity with ICT and software (technical ICT knowledge is a plus)
  • You are looking for a challenging (first) job
  • Someone who is eager, pro-active and used to putting the customer first
  • You are fluent in English and Dutch

What can we offer you?

  • You’ll start with a short term contract (replacement of one of our colleagues on maternity leave), with option to extend it into a fixed contract
  • Training in the tools and methodologies used by Hello Customer, THE end-to-end customer feedback platform to deliver on customer expectations
  • The possibility to learn from highly skilled and experienced colleagues in an international environment
  • A vivid company culture with the newest technologies
  • No "bla-bla", scale-up environment and a lot of fun events
  • Flexibility in working hours/days and location (remote/home/office in Ghent/...), healthy snacks at the office are guaranteed!
  • The opportunity to shape your own future and tons of responsibility!
  • And of course, you'll receive a competitive salary & a comprehensive package of benefits in return