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This Privacy Statement (the “Statement”) applies to personal data collected via the website www.hellocustomer.com (the “Website”), owned and operated by:
Insider Metrics NV
Gaston Crommenlaan 4N, 9000 Ghent
Enterprise Number: 0563.644.135
hereinafter “Hello Customer”, “we” or “us”
Hello Customer deems the protection of privacy of the utmost importance and wishes to enable you – as visitor of its Website – to maintain full control over what happens to your Personal Data and your privacy and to inform you accordingly.
All capitalized terms that are not defined in this Statement shall have the meanings as ascribed to them in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data (“GDPR”).
Your Personal Data and your privacy are protected by Hello Customer in accordance with Belgian and European legislation on the protection of privacy. Please read this Statement very carefully. The following describes not only your rights, but also the way in which you can exercise these rights.
By visiting our Website, disclosing your Personal Data, or accepting this Statement, you acknowledge the manner in which Hello Customer collects and Processes your Personal Data as described in this Statement.
Hello Customer is responsible for the Processing of your Personal Data that you provide through the Website and shall act as a Data Controller in respect of your Personal Data processed through the Website.
Hello Customer has appointed a Privacy Officer, whom you can always contact for questions about your privacy and the Processing of your Personal Data. The Privacy Officer can be reached at:
Gaston Crommenlaan 4N,
Name: Joeri Pansaerts
Telephone: +32 9 396 06 00
Hello Customer Processes different types of Personal Data via its Website, depending on the services you use on the Website. The following Personal Data might be Processed by Hello Customer when visiting the Website:
name, address, email address, phone number
Profession and education
job title, seniority, job role
History and logs
browsing behavior, link source information, referral information, date and time when the Website was visited
data from computers or other devices on which you visit the Website, your IP address, browser type
Where Personal Data of a third party are disclosed via the Website or with a view to visit the Website, the person communicating the Personal Data guarantees that he or she has informed that third party and that he or she has received all necessary consents to communicate the third party's Personal Data via the Website to Hello Customer.
The purpose and principles of the Processing of your Personal Data mainly depends on the category of Personal Data concerned. Below you will find an overview of the purpose and principles of the various Personal Data that we Process.
Contact information is collected to ensure the proper functioning of the Website and to send e-mails to applicants about job positions.
Grounds for Processing
legitimate interest and consent
Profession and education data are collected to send e-mails to applicants about job positions.
History and logs are collected to ensure the proper functioning and the personalization of the Website and analysis.
Technical information is collected to provide personalization of the Website and location based services.
Below we describe each applicable Ground for Processing in detail:
Legitimate interest as a legal basis for the lawfulness of Processing is justified with regard to the Personal Data to improve your visitor experience, the Website and Hello Customer’s product and services. The fact that Hello Customer Processes this Personal Data also benefits you as a visitor of the Website. Moreover, such Processing of Personal Data shall not create a risk to the fundamental rights and freedoms of you as a visitor of the Website or any other visitors of the Website.
We ask your consent to Process certain of your Personal Data. The consent you provide is always free, and you have the right to withdraw this consent at any time. Withdrawal of consent does not affect the Processing of Personal Data (i) prior to such withdrawal, (ii) based on a legitimate ground for Processing Personal Data, and (iii) in case of a legitimate interest of the Processing.
The above reasons may not be exhaustive, and Hello Customer may at any time Process your Personal Data for any other legitimate reason. In such cases, Hello Customer will notify you as soon as possible of the reason. Updates of this Statement may constitute such a notification.
Hello Customer receives your Personal Data in cases as and when:
Hello Customer will always share your Personal Data in a minimal way. However, to be able to follow through on your request or action on our Website, Hello Customer may sometimes need to share Personal Data with third parties.
Processors and Subprocessors of Hello Customer always act under the responsibility of Hello Customer. If Hello Customer contracts Processors or Subprocessors, this will always be done in accordance with a Data Processing Agreement that meets the requirements of the GDPR and that protects your Personal Data as well as possible.
Hello Customer may share your Personal Data with third parties, for storing and Processing your Personal Data, responding to your queries, sending content to you, host the Website, and for optimizing our Website, etc.
Your Personal Data may be shared or transferred to the following entities:
The Personal Data are transferred to optimize the jobsite, for job applicant management and for completing transactions.
HR Platform Officient
For the processing of successful job applications.
This listing may evolve and shall be updated from time to time.
If you are directed to another application, platform or website through the Website, other terms and conditions and other privacy and cookie policies may apply. You should take into account any such terms and conditions and privacy and cookie policies of such applications, platforms and websites. We encourage you to read these terms and conditions and privacy and cookie policies of the other applications, platforms and websites you visit.
Hello Customer may use certain Personal Data for direct marketing purposes. This enables Hello Customer to keep you informed about its products, updates, events, etc. You give your explicit consent for this, but you may at any time withdraw this consent and object to the Processing of your Personal Data for direct marketing purposes, including profiling, to the extent that it is related to such direct marketing (free of charge).
You shall have the right at any time to object to the Processing of your Personal Data for direct marketing purposes, including profiling to the extent that it is related to such direct marketing, free of charge, by sending an e-mail to the email received from your recruitment contact.
In principle, Hello Customer does not transfer your Personal Data to countries outside the EEA. It is, however, possible that Hello Customer - through its Processors or Subprocessors - does transfer your Personal Data to countries outside the EEA. In this case, Hello Customer shall only transfer your Personal Data outside the EEA in accordance with applicable law (such as chapter V of the GDPR) (e.g. model contract clauses, binding corporate rules, codes of conduct, adequacy decisions, etc.).
Hello Customer applies the following retention periods for your Personal Data:
Maximum two (2) years after submission of your contact information on our Website, or a longer retention period if and as long as Hello Customer has a legitimate interest or as long as the consent is valid.
Profession and education
Maximum two (2) years after submission of your profession and education data on our Website, or as long as the consent is valid.
History and logs
Maximum two (2) years after submission of the history and logs on our Website, or a longer retention period if and as long as Hello Customer has a legitimate interest.
Maximum two (2) years after submission of your technical information on our Website, or a longer retention period if and as long as Hello Customer has a legitimate interest.
Hello Customer has developed appropriate technical and organizational measures, safeguards and assurances to Process your Personal Data in accordance with applicable Belgian and European regulations, in particular to protect your Personal Data against loss, misuse, or unauthorized alteration. Hello Customer maintains a team of technicians, automated systems, and advanced technologies, such as:
Hello Customer makes all reasonable and appropriate efforts to protect the confidentiality of your Personal Data.
Despite the above measures taken by Hello Customer, you should be aware that there are always risks associated with sending Personal Data over the Internet. The security and protection of your Personal Data can never be fully guaranteed.
If and in as far as provided for in the applicable Belgian and European legislation, you have the right:
You may exercise these rights by contacting the Privacy Officer and providing him or her with a copy of your identity card (e.g. no identification number may be visible).
If and to the extent provided for in the applicable Belgian and European legislation, you have the right to file a complaint with the competent supervisory authority should the Processing of your Personal Data violate the applicable regulations. In Belgium, this is the Data Protection Authority (“Gegevensbeschermingsautoriteit”) https://www.dataprotectionauthority.be.
Hello Customer may amend this Statement at any time. The date of the most recent version is shown in the top right-hand corner of the Statement. Amendments are posted on the Website to keep you informed at all times of the information that Hello Customer collects and of how it uses and shares this information.
Amended versions of this Statement take effect ten (10) days after their publication on the Website. Where required they will always be submitted for approval.
You acknowledge that we may disclose your Personal Data if this is required by law, or if Hello Customer determines in good faith that such disclosure is required in order:
Hello Customer may disclose your Personal Data to competent police or judicial authorities or other official government authorities if Hello Customer deems this useful or necessary, in its sole discretion, for the investigation of fraud, intellectual property infringement or any other harmful activity, or if Hello Customer reasonably suspects that such activity may expose Hello Customer or you to any liability.
If Hello Customer has legitimately transmitted your Personal Data to a third party (not being a Processor or Subprocessor), Hello Customer shall not be liable for any unlawful Processing or unlawful use by that third party.
Under no circumstances does Hello Customer accept responsibility for any direct or indirect damage resulting from faulty or unlawful use of the Personal Data by a third party (not being a Processor or Subprocessor).
Hello Customer is also not liable when third parties Process or use your Personal Data illegitimately and Hello Customer has taken the appropriate technical and organizational measures to go against such illegitimate Processing or use.
Hello Customer is in any case only liable for the damage caused by Processing of Personal Data if it did not comply with its specific obligations of GDPR. Hello Customer shall in no event be liable for any special, incidental, indirect or consequential losses or damages.
This Statement shall be governed, interpreted, and implemented in accordance with Belgian law, which applies exclusively in the event of any dispute.
The Belgian Courts and the Ghent division within the jurisdiction of Ghent are exclusively competent to decide on any dispute that may arise from the interpretation or implementation of this Statement, without prejudice to the consumer’s right to present a dispute before the competent court on the basis of a mandatory statutory provision.