UX Architect | Gent

Job description

Do you want to be part of a young and enthusiastic team where learning and improving are important? Are you also passionate about building a CX mindset all together, just like us? Come join us!

We are Hello Customer, a fast-growing CX tech company and expanding our team to be on top of the customer centric evolution. We offer an enterprise feedback platform, from conversational surveying over revolutionary text analytics to the crucial tools to close the loop. 

As a UX architect you will be part of the product team, working on our CX platform.  Your goal is to create a great user experience by: 

  • Making a full technical analysis & translate business and functional requirements into application solutions;
  • Developing and maintaining wireframes, mockups, prototypes and specifications accordingly to the product vision;
  • Working closely with stakeholders across the company to identify AI opportunities. Researching methodologies, refining the user needs, architecting a solution, defining experiments and building prototypes;
  • Design, prototype and test user experiences;
  • Support the product team in backing product decisions up with data or a research plan;
  • Be up to date with latest trends on user experience across industry segments and determine best and futuristic trends/ideas to be added to the Product roadmap.


  • +5 years of UX Design/Architect experience
  • Excellent analytical skills
  • Experience with regulatory compliance for user research and product usage analytics
  • You can visualize data in an effective manner
  • Create exceptional prototypes, which you improve through iteration
  • Basic understanding of front and backend principles (html, css, , javascript, databases, …)
  • You will be our “design watchdog”
  • Fluent in English

What's in it for you?

You will be part of a top team! We encourage open and positive communication, we are passionate about helping customers and colleagues. 

  • You can work with the newest technologies
  • We are a growing team, always in for a good joke but mostly passionate about helping our customers
  • Fun and supportive atmosphere
  • Environment where you can develop and grow
  • Our office is in the city of Ghent, at Zuiderpoort
  • And of course you'll receive a competitive salary &  benefits